Exhanges or Returns Policy

Policy information for MERCHANDISE ONLY

Exchanges with receipt only. No Cash Back or Credit Back on Cards. If incorrect merchandise has been shipped, the Charleston Dirty Birds will ship out the correct merchandise. To help us rapidly process your request, please return a copy of this receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that the Charleston Dirty Birds will only refund shipping if your return was a result of our error.

Send returns to:
Charleston Dirty Birds Official Store
601 Morris Street
Suite 201
Charleston, WV 25301

We will make every attempt to list only in-stock items in, however there may be instances when a popular item may sell out quickly. Should this occur your order will be adjusted and processed immediately. Your credit card will only be charged for those items shipped.

In the event of a credit card problem, we will e-mail you immediately to inform you of the situation. We will then wait up to 10 business days for your response and then e-mail you once more before canceling the order. Customer Service will respond to your e-mail within 48 business hours. Hours of operation for e-mail are Monday - Friday 9:00 am - 5:00 pm PST.

Luxury SUITeS

Ready to bring your crew to watch the game but want to stay inside and away from the elements? Our Luxury Suites have you covered! Enjoy a private air-conditioned suite with access to wait staff and indoor/outdoor seating! Don’t forget to opt in for the optional catering and enjoy a delicious meal!

$500 | 20 PERSON Exclusive

Miller Lite CLUB

Sometimes, you want to enjoy the game but be indoors. Miller Lite Club is the perfect solution for that! This climate-controlled mega-suite gives you access to a private bartender and a mouth-watering, two-hour, all-you-can-eat buffet of hamburgers, hot dogs, pulled pork, bratwurst, and mac and cheese!

$1,950 | 50 PERSON Exclusive